Have a short break booked before 3rd July? We can move your stay date with no extra cost!

18th May 2020 14:00pm

On 19th March, we announced that LEGOLAND® Windsor Resort would be closed to guests until further notice. All guests with short breaks booked up until 1st June have been contacted so their bookings could be rearranged. Given the continued Government restrictions and public health guidance, we are now urging all guests with short breaks booked arriving between 1st June and 3rd July 2020 to rearrange their bookings.

For guests with short breaks arriving up to 3rd July, we have relaxed our usual terms and conditions so you can now reschedule your break to another date in the 2020 season with no additional costs (subject to availability).

Please visit the Manage My Booking area of the website and complete the booking amendment form, including your booking reference and the preferred date you would like to rearrange your booking to. Our team will get back to you as soon as possible.

What about if my booking is after 3rd July 2020?

Please understand that we are prioritising guests with bookings in the next few weeks. Any short break bookings for stays beyond 3rd July 2020 will, at this time, be subject to regular terms and conditions.

What room facilities are there?

Free LEGO® gift, dedicated LEGO TV channel, movies on demand (charges apply), children's sleeping area with own TV, ensuite bathroom with shower, hairdryer, tea and coffee making facilities, telephone and high speed Wi-Fi.

How is my room laid out?

All rooms are themed and can accommodate up to 5 people and come with a double bed, bunk bed and truckle bed. Travel cots are available upon request. Interconnecting rooms are available upon request but cannot be guaranteed.

What time can I check in and check out?

The earliest check in time is 3pm and the latest check out time 10am. Please leave your luggage in your car removing any valuables. This can then be collected later in the day and taken to your room when you come to check in. Guests who have not travelled by car may leave their luggage in the Guest Experience area whilst visiting LEGOLAND®.

What hotel extras are there?

With your stay at the LEGOLAND® Resort Hotel guests can enjoy, a LEGO® TV channel in the room, high speed Wi-Fi, use of all leisure facilities, and a free LEGO gift in the room. Plus access to our LEGO Mosaic Maker, one of only two in the UK! *

Guests can also enjoy 30 minutes early ride time to the following attractions:
Laser Raiders
Mia's Riding Adventure
Scarab Bouncers
Desert Chase
Thunder Blazers
Aero Nomad
SQUID Surfer (weather and time of year dependant)

The Haunted House Monster Party (available from 14th April)
LEGO® City Driving School

* Please note the Mosaic Maker is not included in your LEGOLAND® Holidays package. You can include the Mosaic Maker for £99.99, be sure to add this on at the Additional Extras stage and pre-book your 15–minute slot.

Will there be any evening entertainment at the Resort Hotel?

Yes, there will be daily evening entertainment available for all Resort Hotel guests between the hours of 5.30pm — 8.30pm. Please see the boards at hotel reception for a full entertainment schedule when you arrive.

What is there for kids, infants and babies?

The LEGOLAND® Resort Hotel is designed with kids in mind! Kids can enjoy the pirate-themed water play area, interactive LEGO® play areas, fantastically themed rooms with separate children's sleeping area, free LEGO gift, children's entertainment programme (park season), and iconic LEGO figures throughout the hotel.
The hotel provides bottle/milk warming service, highchairs, fresh blended food on request and is breastfeeding friendly.

What leisure facilities are there?

There is a swimming pool and a pirate-themed indoor water play area complete with slides and 'blast-em' water guns. There's also a gym area (adults only).

Can children use the adult swimming pool?

Yes, they can but there is also a LEGO-themed indoor water play area specifically designed for family fun. During opening hours, there will be a life guard on duty. When visiting the Water Play Area, children under the age of 12 must be accompanied by an adult (16+) at all times. Please see below for the adult to child ratios.

Do children need to be accompanied in the Water Play Area?

Please note that children under the age of 12 must be accompanied by an adult (16+) at all times.

The adult to child ratios for pool usage are below:
0 to 3 years old — 1 child to 1 adult
4 to 7 years old — 2 children to 1 adult
8 to 11 years old — 3 children to 1 adult
12+ no adult required

If your children fall into multiple age brackets the youngest age bracket applies.

Please note that swimwear must be worn to enter the Water Play Area. A dry seating or viewing area is not available, however changing facilities are situated next to the play area for your convenience.

Where can I go for food and drink?

Choose from either Bricks Family Restaurant or Skyline Bar. Both restaurants provide a child-focussed menu and fun, healthy eating options.

Are there disabled facilities?

The LEGOLAND Resort Hotel is completely accessible and offers semi adapted rooms alongside one fully accessible room upon request. Please call 0845 373 2640 for more details or to book. (Calls cost 3p per minute plus your phone company's access charge.)

Have another query?

Our Customer Experience team will be happy to help you on 0845 373 2640. (Calls cost 3p per minute plus your phone company's access charge.)

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