LEGOLAND® Holidays Best Price Guarantee Terms and Conditions
Terms and Conditions
If you can find exactly the same ticket and accommodation package cheaper within 24 hours of confirming your booking with us, we will refund the difference to ensure you have paid the best possible price for your break. Please see the terms and conditions below. To claim our best price promise please call our guest experience team. A free phone number can be located on your confirmation.
HOW TO CLAIM
If you think you have found the same package cheaper elsewhere, call us on 01303 490 021.
NOTE: Calls are charged at local rate.
Please ensure that the package you are comparing against is identical in all respects and that it meets the terms set out below. ANY VARIATION MEANS WE CANNOT MATCH THE PRICE.
1 - You are entitled to compare against a ticket and accommodation package provided by another supplier or against a ticket and accommodation package assembled by yourself. In both cases, the price you are comparing against is the overall price of the package
2 - The package of products under comparison must be the same in every respect as the one you purchased from LEGOLAND® holidays (Holiday Extras) in particular:
(a) – the accommodation element of your package must be like for like with your Holiday Extras package including, without limitation, the same hotel or other type of accommodation, same dates, same room type, same board basis and same cancellation terms;
(b) – the ticket element of your package must be like for like with your Holiday Extras package including, without limitation, the same number of days entry to the park, same number of people, same date of entry and the same child age ranges
3 – Holiday Extras tickets can sometimes be purchased on an offer of ‘Buy one day, get one day free tickets'. In this example as the 2nd day entry is free we would price match against a 1 day ticket and like for like accommodation
4 - Where multiple rooms are booked each room is regarded as a separate product
5 - You must make your claim within 24 hours of making and paying for your booking with Holiday Extras
6- Your Holiday Extras booking for the package of products must have been paid for in one transaction
7 - Successful claims will not be paid until after the return date originally booked
8 - You must stay and utlise the package which you are making your claim against
9 - Cancellation of the booking cancels your right to claim under this guarantee
10 - Comparison prices must be listed and quoted in pounds sterling
SORRY, BUT OUR GUARANTEE EXCLUDES THE FOLLOWING:
1 - Prices from other suppliers conditional on buying other products
2 - Prices that are part of a customer loyalty, members’ or loyalty reward scheme
3- Prices that are part of a staff discount scheme
4 - Prices that are part of any other discount or special offer deal
5 - Packages with different cancellation terms
6 - Any booking that does not include a ticket as part of the transaction including without limitation Bed and Breakfast bookings, Annual and Season pass bookings.
NOTE: When calculating we consider only the overall price of the package of products, not any additional fees or charges e.g. credit card surcharges.
If you have any further queries regarding your LEGOLAND Holiday, please contact us:
Address: Apple Barn, Smeeth, Ashford, TN25 6SS Email: email@example.com Telephone: 01303 490 018 Calls are charged at local rate 0845 373 2640 Calls cost 3p per minute plus your phone company's access charge
We promise to always give you a great deal
If you can find exactly the same Legoland Holidays ticket and accommodation package cheaper within 24 hours of confirming your booking with us, we will refund the difference to ensure you have paid the best possible price for your break subject to a few terms and conditions. Reclaiming your money is really easy. Simply call us on 0845 373 2640 and let us know the details of your claim. We will look into it and give you a decision within 3 working days.