Book with peace of mind Book your break with peace of mind
Our COVID-19 Book with Confidence Guarantee is free and applies to all existing and new bookings for 2021 and 2022.
We have reviewed how we operate every single part of the resort to make sure you have a brilliant, safe visit.
For full peace of mind, add on our Cancellation Protection:
You can cancel your booking at any time up to 36 hours before the date of your stay for any reason and you'll receive a 100% refund (less any amendment or other surcharges). When you add our Cancellation Protection to your booking, you will have peace of mind that – whatever happens – your money is protected. Add this on the payment page for just £24.95. Please note: cancellation protection is non-refundable.
Our COVID guarantee if you don't have cancellation protection, in the event of:
1. Government travel restrictions or sickness / isolation due to COVID-19:
- You will be issued a voucher that you can use as payment towards any future break* (any package, hotel, party type etc). If you are affected by either of these please contact our Guest Experience Team 3 days prior to your stay.
2. Park / hotel closure due to COVID-19:
- You will automatically receive a voucher via email to use as payment on a future break - there is no need to contact us, you will receive a voucher with your voucher details.*
- If you would like to discuss your booking please contact our Guest Experience Team.
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*All vouchers issued on or after 16th August 2021 must be redeemed within 6 months of issue date and will be non-refundable. (Your stay date does not have to be within the 6 month period). Any remaining balance left on the voucher will expire after 6 months of the voucher being issued.
Vouchers will be issued no less than 36 hours prior to arrival (in the event of sickness / isolation due to COVID-19 or Government travel restrictions).
All other standard booking terms and conditions apply.
If you need to make any changes to your booking because you are self isolating, you must contact us 3 days prior to your stay.
Vouchers are subject to terms and conditions. All bookings and vouchers are protected by the Package Travel Regulations, please click here to find out more.
If you chose to amend your break to a new date – please be aware if your new booking is more expensive than your original booking, you will need to pay any additional costs in full at the time of amendment. Any alteration requested within 24 hours of the date of ticket entrance to LEGOLAND Windsor Resort or within 24 hours of the hotel stay will be treated as a cancellation by you and you will have to pay the cancellation charges set out in clause 6 of our terms and conditions.
The COVID-19 Book with Confidence Guarantee is available until further notice.
If you are unsure that you would still like to go ahead with your stay, please contact our guest experience team.
Our cancellation protection is a separate offer and remains available at the same time as the COVID-19 Book with Confidence Guarantee. Please note that cancellation protection cannot be added to existing bookings.
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