Our COVID-19 Book with Confidence Guarantee is free and applies to all existing and new bookings for 2021.

We have reviewed how we operate every single part of the resort to make sure you have a brilliant, safe visit.

In the event of:

1. Government travel restrictions or sickness / isolation due to COVID-19:
- You will be issued a voucher that you can use as payment towards any future break (any package, hotel, party type etc). If you are affected by either of these please contact our Guest Experience Team at least 24 hours before your arrival date.

2. Park / hotel closure due to COVID-19:
- You will automatically receive a voucher via email to use as payment on a future break - there is no need to contact us, you will receive a voucher with your voucher details.
- If you would like to discuss your booking please contact our Guest Experience Team.

3. You consider it unsafe or are concerned the experience will not be the same:
- You can amend your booking to another date without any administration fees.
- Please be aware if your new booking is more expensive than your original booking, you will need to pay any additional costs in full at the time of amendment.

For full peace of mind, add on our Cancellation Protection:
You can cancel your booking at any time up to 36 hours before the date of your stay for any reason and you'll receive a 100% refund (less any amendment or other surcharges). When you add our Cancellation Protection to your booking, you will have peace of mind that – whatever happens – your money is protected. Add this on the payment page for just £19.99. Please note: cancellation protection is non-refundable.